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WBF Paycard FAQ (Cashless System)

Due to new legal regulations in Austria we decided to work at the World Bodypainting Festival with a cashless payment system to conform to all new legal requirements.

All drinks as well as most of the Food in the entire Bodypaint City can exclusively be paid only with the WBF PAYCARD. All visitors are asked to load money onto our WBF PAYCARD via cash, bank card or credit card directly at the ticket counter. This cashless technology offers many advantages also to you as a guest and makes the paying process much more smooth, fast, easy and safe. And it avoids loads of wasted paper receipts.

WBF Paycard400px

 

Some Definitions:

WBF PAYCARD: The WBF PAYCARD allows you to pay cashless on site similar as paying with the bank card - but it's much more easy and safe.

Partner: We are working together with the Swiss company AdvancePay. The company is market leader in this branch and guarantees absolute safety, big experience and Know How.

Loading station: At our loading station you can load your money onto your WBF PAYCARD. There you can also get your rest paid out in Cash from your PAYCARD. If you have any questions to the system please talk to our crew in the loading station or to the bar staff. They are happy to help you.

Card Number: Every WBF PAYCARD has a unique card number on its back. If you lose you PAYCARD you can block your PAYCARD with providing this number at the main loading stations. They our stuff will help you to transfer your money to a new card. Please be aware that it is absolutely necessary to know your card number!!

Invoice: When you return your PAYCARD, you will get one receipt with all your consummations listed. We do not give out a receipt after each consummation. This avoids loads of wasted paper.


Questions & Answers

 

WHAT IS A WBF PAYCARD?

The WBF PAYCARD allows you to pay cashless on site, similar to a bank card. The PAYCARD has a RFID Chip. You can upload money onto the PAYCARD. (see: How can I upload money to my PAYCARD?).
You can purchase a preloaded PAYCARD (€ 20 & € 50), what safes time, or you upload a random amount of money It is possible to reload the PAYCARD as often as you want. If you did not spend all your money, you easily get back the rest in cash at one of our Cashless counters.
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HOW DOES THE PAYMENT WITH THE PAYCARD WORK?

Get your WBF PAYCARD on site, preferably directly at the main entrance or another loading station and upload some money.

WBF Paycard Up Download

The PAYCARD deposit is € 3,-. (see: Is there a deposit to pay?)
All consumptions in the catering in Bodypaint City is processed via the WBF PAYCARD. Cash is not taken in all bars and most of the Food stands.

Payment process:

  1. Hold your PAYCARD to the payment terminal of our Bar Crew.
  2. Check the amount on the screen before the payment is confirmed. Later cancellations are not possible.
  3. The amount subtracted from your PAYCARD and the rest amount will be shown on the screen.
  4. Then you will get your order.
Advice: Check your balance before you queue up for your drinks, to avoid being send to the loading station first. You can check you balance at every loading station or every bar.
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WHERE DO I GET THE WBF PAYCARD?

You get the WBF PAYCARD on site at every loading station and ticket counter.
There you get your loaded card, as well as you can reload it.
The exact locations of loading stations are shown on our map.

WBF Paycard Up Download

IS THERE A DEPOSIT TO PAY?

Yes, it is!
You will be charged € 3 for card deposit.

This amount will be deducted from the first loading. In the end you get € 2 deposit back when returning your card. € 1 will be kept as service fee.
e.g.: When you load € 20 you can use € 17
The deposit is charged when you get the PAYCARD, for reloading there is no additional fee.

HOW DO I UPLOAD MONEY ON MY PAYCARD?

First Upload:
At the loading station or ticket counter you get a preloaded PAYCARD (€ 20 & € 50) – this safes time, or you can upload a random amount on your card. The minimum upload is € 10 and it is not possible to upload Cent amounts.
Uploading and reloading in cash is possible at every loading station, at the main entrance, the registration office and the Info point you can also charge with bank cards and credit cards.

Reloading:
The PAYCARD can be reloaded at every loading station.

WBF Paycard Upload

WHAT IS A LOADING STATION AND WHERE CAN I FIND IT?

There you get your WBF PAYCARD and you can charge and recharge it. The loading station is marked with this sign:

WBF Paycard Button upload
At some counters (marked with this sign below) you can return your card and get the rest amount, as well as the deposit paid out in cash.

Only possible until Monday 4th July 2016 12.00 am!!
WBF Paycard Button updownload

The loading stations in Bodypaint City Uptown are:
  • at the main entrance (Loading and Payback)
  • at the registration office (Loading and Payback)
  • at the info point (Loading and Payback)
  • in the main bar
  • 2 mobile loading stations in the area of the main stage

The loading stations in Bodypaint City Downtown are:
  • at the south entrance (Loading and Payback)
  • at the Techno Bar
  • 1 mobile loading station

ARE THERE DIFFERENT OPENING TIMES?

Yes, we have different opening times in the different Bars.

Bodypaint City Downtown:

  • Loading station South Entrance (ticket counter) 11.00 am – 7.00 pm
  • Loading station Techno Bar 11.00 am – 10.00 pm
  • Mobile loading station 11.00 am – 7.00 pm
Bodypaint City Uptown:

  • Loading station Main Entrance (ticket counter) 9.00 am – 1.30 am (Sunday – 4.00 am)
  • Loading station Registration Office 9.00 am – 08:00 pm
  • Loading station Info Point 11.00 am – 1.00 am
  • Loading station Main Bar 11.00 am – 1.00 am (Sunday – 3.00 am)
  • Mobile loading station 11.00 am – 1.00 am

The main loading station at the entrance (Ticket Container) is open also on Monday from 9.00 am to 12.00 am. Till then you can return you PAYCARD and get back your money from the card.




WHERE CAN I CHECK MY BALANCE?

You can check you balance at all loading stations or bars. Additionally the balance is shown during every payment process on the screen of the terminal.

WHAT AMOUNT SHOULD I UPLOAD ON MY PAYCARD?

The minimum amount of each value load is € 10 and you can only load in € 1 steps. It makes sense to upload enough money, to avoid waiting at the loading stations.

  • You avoid useless ways to the loading stations.
  • You get your money simple and easy back. (see „HOW CAN I GET MY MONEY BACK?“).
  • We suggest round sums of money (€ 20 / € 50 / € 100) – that safes time at the loading stations

HOW CAN I GET MY MONEY BACK?

If you did not spend all your money, and would like to get it back, simply go to loading station (marked with this sign below) and you will receive the rest amount, as well as the deposit back in cash.
Be aware: Only possible until Monday 4th July 2016 12.00 am!!

WBF Paycard Button updownload

WHAT ARE THE ADVANTAGES OF SUCH A SYSTEM?

  • You safe time at the bar.
  • The handling is simple.
  • You get only one recipe with all consummation instead of loads of single recipes.
  • You can block your PAYCARD if you lose it – there is no danger to lose your money. (Please remember your card number!)

A normal payment process is much more time intensive than with the cashless system the duration of an order and payment is reduced to a minimum. No million coins as exchange any more. There is no need to have cash with you. The system raises the safety and transparency of the payments.
Another advantage is the blocking function. If you lose your wallet you can only hope that someone brings it back. BUT if you lose you PAYCARD, you can freeze it immediately and transfer your money to a new PAYCARD, only deposit is charged again. (Please note or take a photo of your card number!! Blocking is only possible with the number.)


WBF Paycard Partner

IS THERE AN ATM MACHINE OR THE POSSIBILITY TO PAY WITH BANK OR KREDIT CARD?

There is a cash machine (see map) just a few steps from the main entrance at the main road (Raiffeisenbank). There are also a BKS-Bank in Pörtschach in walking distance.

At the main entrance (ticket counter), the info point and the registration office it is possible to upload and reload your PAYCARD also via bank card or credit card.


HOW SAFE IS MY DATA?

Latest technologies and modern encryption techniques are used to safe the data and balance of the visitors. Reliability and data safety has highest priority. We are working together with the Swiss company AdvancedPay who guarantee an accurate service and system.

WHAT HAPPENS IF MY PAYCARD IS BROKEN?

Every visitor is responsible to take care of his PAYCARD.
We are not liable for any damages due to carelessness or handling. But if your card is broken by excuse, your money can´t get lost!

You can transfer your balance to a new PAYCARD at the loading station. Only the € 3 deposit for the new PAYCARD has to be paid again. If you lose your PAYCARD or if it gets stolen you can freeze it at every loading station, but you need to know your card number!

HOW CAN I FREEZE MY PAYCARD IF I LOSE IT?

If you lost your PAYCARD you can freeze your card at every loading station, with your card number. The blocking of the card can take some minutes, we assume no liability for improper use of the PAYCARD till it is frozen.
To freeze your PAYCARD you only need to know your card number that is written on the back of the card then you can transfer your rest amount onto a new PAYCARD. (Deposit of € 3 has to be paid again)

Advice: Note your card number or take a photo from it when you get your card.


DO I GET A BILL / INVOICE?

Yes, you get an invoice, but only one.
When you return your PAYCARD, you will get a recipe with all your consummations at the festival. So we avoid loads of single bill during the festival and we additionally can something good for our environment.

CAN THE SYSTEM BREAK DOWN?

No a breakdown of the system is nearly impossible. The system is also working offline. So if there is a power blackout or a problem with the internet, the system i working anyway reliable in the offline mode.

WHAT CURRENCY IS USED?

All transactions are done in EUR.

WHO CAN I ASK IF I HAVE A PROBLEM?

You can contact our Crew at every loading station. They are happy to help!
Or you can write an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

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